In order to improve the service we deliver we want to hear from our clients. We want to know if we are getting it right or wrong. What our clients say is important to us. We aim to send feedback questionnaires at the conclusion of every matter. We consider every reply very carefully and where possible we act upon it to improve the quality of our service. The results since we achieved Lexcel accreditation in 2005 have been overwhelmingly positive. Here is some of our clients’ recent feedback:

“Thank you for your advice, help and support throughout what has at times been a most stressful time. As always Gary, you have been our rock! Thank you seems so wholly inadequate” (Mr C, Norwich)

“I would like to say a very big thank you (to Charlotte) for making my dream of owning a house come true” (Mr G, Sittingbourne)

“Our thanks to Gary, who kept us well informed throughout the process. The service was excellent. It couldn’t have gone better.” (Mr & Mrs L, Canvey Island)

“Having gone online and drawn up a short-list of legal firms to contact, we were very satisfied with the service we received from Devorah Ormonde and Tracey Galley” (Ms B, London E15)

“Beverley was extremely helpful. She updated my Will and was available to see me in the short time span I had available” (Mrs P, London W12)

“Julie Aldred is a delight to work with on cases. She brings great judgment, compassion, skill and experience to all her cases. Her clients are lucky to have found her, and I feel lucky to be instructed by her” (Christopher Hough, Barrister, Doughty Street Chambers)

“Gary, may I take this opportunity to thank you for your outstanding professional work on my behalf. It has made a huge difference to my peace of mind to know that you were in my corner” (Mr J, Ilford)

“Thank you Debra for providing an excellent and straightforward service regarding this matter. It is much appreciated” (Mr F, Buckhurst Hill)

“I am very satisfied with the service received from Gary Gillespie” (Mr W, Buckhurst Hill)

“Tracey was extremely user friendly as well as exceptionally competent, knowing how to save the beneficiaries significantly more than her fee!” (Private client)

“Devorah explained everything I needed to know extremely well and the information helped complete my Will. I first came to Wiseman Lee in 2007 and found the advice given by Beverley Browne to be excellent. I came back in 2017 to update my Will and the service provided by Devorah Ormonde was excellent as well. I knew about your organisation having driven regularly past the office in East Ham. I was directed to the Wanstead branch and it was easy to make contact and arrange an appointment. Overall I found your level of service excellent. Thank you” (Mr P, Dagenham)

“Very easy to make contact and excellent service from Gary Gillespie” (Conveyancing client)

“The advice was very pleasantly conducted [by Tracey Galley]. I found the service very good” (Ms W, London E15)

“Emma Clements is the best solicitor I have had. I would definitely be recommending her to others in my position” (Mr K, London E15)

“In general the matter was dealt with efficiently and in a friendly manner [by Tracey Galley]. I was pleased with the service provided” (Mr H, London E6)

“Lynda and Julia – thank you both for your hard work. It has been a long road but finally I have the keys to my humble home! This would not have been possible without you both. Thank you for working tirelessly behind the scenes and ensuring that the sale and purchase went through. Honestly, I can’t thank you enough. The purchase of this house means the world to me and my kids. Finally they have a garden of their own!” (Mr & Mrs F, Dagenham)

“First and foremost I should like to thank Jim and the entire team for being helpful, professional and understanding through the whole legal process. I am very grateful for your support. Please also pass my thanks to Mr Smith” (Mr M, Enfield)

“I should like to comment on the speed of service from Gary Gillespie – excellent!” (Conveyancing client)

“Thank you, Julia, for all your hard work, help and support. It’s been a long road and I wanted to take this opportunity to thank you for everything. My brother has always spoken very highly of you. I see your professionalism, dedication and quirky sense of humour. You have made this process bearable. Thank you Julia – you are a star. (Miss S, Ilford)

“Thank you Derek. Your assistance in this case has been greatly appreciated and a huge help” (Ms O, Beckenham)

“I was very satisfied. I liked that I had an initial one-to-one meeting with Tracey. The last solicitor I used did it all by e-mail. I will certainly recommend you” (Mrs M, London E11)

“I should like to thank Lynda for all your hard work on my case. I would not have got to where I am today without your help and support” (Miss S, Ilford)

“Gary was always cheerful and helpful. I am very satisfied” (Conveyancing client)

“Big thanks (to Charlotte) for your hard work with great professionalism and efficiency for the smooth sale of my apartment. Your great service is much appreciated” (Mr D, Swindon)

“Pranav was so professional and amazing at his job. He was very kind and helpful in a difficult situation which was very stressful for me. I highly recommend him for employment law” (Ms H, London N21)

“Just perfect. Professional and attentive service throughout. Devorah was kind, considerate and professional” (Private client)

“We were very happy with the service we received (from Devorah Ormonde)” (Dr S, London E11)

“Beverley was very friendly and spent time explaining everything, making it easier to understand. Because of the excellent service I received I have already recommended your firm” (Miss C, London E11)

“Ms Ormonde gave expert advice in a friendly manner, which was easy to understand” (Mr G, Ilford)

“Both Gary Gillespie and Devorah Ormonde were friendly and business-like” (Private client)

“The level of service (from Emma Clements) was perfect. Nothing to improve” (Mrs M, Dagenham)

“Devorah was friendly and excellent at explanations in layman’s terms” (Private client)

“I should like to comment on the first class service from Tracey Galley, who kept me informed throughout. I will certainly recommend your very professional all-round service” (Mr A, London E12)

“Thank you for your highly professional service and your polite, precise, concise and patient approach. Devorah explained things to me several times so I completely understood” (Mr E, London E11)

“I must mention the very helpful way that I was treated by Tracey Galley, as it was my first experience with a solicitor” (Mr B, London E11)

“We just wanted to say thank you so much (to Gary Gillespie) for all your hard work and efforts over the last 2 years. Your support and communication is greatly appreciated and we cannot express how grateful we are for your help and cooperation. May you continue to thrive in your endeavours and enjoy a great future ahead” (Mr A & Mrs B, Barking)

“I have been a client of Wiseman Lee for many years and they have always been very good to me in dealing with a variety of matters. I should particularly like to mention Jonathan Diamond and Devorah Ormonde. They are always good at returning calls and giving information. Please keep up the very good work” (Mr N, London N1)

“I want to express my appreciation for (Gary Gillespie’s) service in the sale of my property. Your expertise and professionalism made the sale most successful” (Mrs D, Michigan USA)

“I was very impressed with the efficiency and quality of the service I received (from Emma Clements) and don’t see how you could improve” (Mr K, London E17)

“Everything was dealt with to a high standard and Gary was always quick to respond to any question or query” (Ms L, Hainault)

“I would just like to thank (Emma) for your support today and throughout the case” (Mr P, Dagenham)

“The reception from all the staff was excellent, friendly and welcoming. I will definitely recommend your firm to my relatives and friends. I received excellent service from Wiseman Lee and I am very satisfied and pleased. Thank you” (Dr L, Redbridge)

“We would like to thank you (Beverley) for dealing with this matter so professionally and speedily on our behalf” (Miss G, London E12)

“We just wanted to say thank you (to Julia and Lynda) for your help, guidance and hard work in bringing our sale to a successful completion.  We will certainly have no hesitation in recommending you to anyone who needs a highly professional, approachable and effective conveyancing team!” (Mr M, Blackpool)

“Many thanks (to Devorah Ormonde) for all your hard work – it was much appreciated. Living quite a distance from your offices didn’t cause a problem. Everything was done professionally and accurately, and all via e-mail and post with only one telephone conversation. I couldn’t fault your service, and many thanks for all your help with something I couldn’t have done myself. I don’t think you can improve. I received excellent service throughout your organisation as I had the solicitor for the sale of the property and probate all in one office. Brilliant! (Miss C, Wirral)

“Thank you very much, Jonathan, for the excellent service you have provided me” (Mr F, Sawbridgeworth)

“I was very satisfied with the service provided by Gary Gillespie. The speed at which your company works makes the others keep up. The level of service and results are exemplary” (Conveyancing client)

“Emma Clements is a brilliant solicitor and had a great understanding of me and my case. I will for sure be recommending her to other people when in need. I heard about your organisation through somebody who had used the same service and had recommended it to me as being excellent. Everybody at Wiseman Lee – Emma Clements, Jim Patel, Jeremy Smith and also the lovely lady at the desk – thank you so much for putting time and effort into my case” ( Miss C, London E1)

“Tracey was unfailingly polite, helpful and courteous. I was impressed by the speed of response to any queries I had, and the prompt updating me with any information” (Private client)

“I live quite near, so when I needed a solicitor I took a chance and was very glad I did. Tracey was excellent at all times. Thank you” (Mrs S, London E11)

“Devorah was extremely helpful and knowledgeable. We felt confident that she handled our Wills very efficiently” (Private Client)

“May I take this opportunity to thank you (Tracey) for all your hard work and effort and efficiency in handling all the business and transactions surrounding the settlement of the estate. May I also, personally, thank you for all the kindness, sympathy and helpful advice which you showed to me, a mere novice in the role of executor. It was much appreciated” (Mrs K, Cheshire)

“I would like to say a big thank you to (Devorah) and Wiseman Lee for all the work you have done for me in sorting out my late Uncle’s estate. I am truly grateful” (Miss C, Wirral)

“Thank you for all the work Julia and Lynda have done on our behalf. I look forward to future dealings with yourselves as needs arise” (Mr F, Basildon)

“All your staff welcomed me with a smile. They made me feel comfortable and I felt they genuinely cared about my case and well-being. Wiseman Lee is one of three Solicitors on Hoe Street E17. The receptionist in yours was the kindest and took the time to listen to me. Keep doing what you are doing. As far as I am concerned your service and staff were second to none” (Personal Injury client)

“I should like to thank Tracey for her most efficient and friendly manner” (Private client)

“I wanted to say a big thank you to Julia for everything you did for us, which was not easy” (Mr S, Ilford)

“Just a note to thank you Devorah for the work you completed for us regarding [the] Will. The house sale was completed by Gary Gillespie. We were very pleased with the excellent service provided by Wiseman Lee LLP and would not hesitate to use the company in the future” (Mr & Mrs D, London E11)

“We are very satisfied. Tracey came to my mother’s home and was very compassionate and understanding” (Ms H, Woodford Green)

“We would like to thank (Julia) for your expertise and guidance. You made a very difficult process bearable” (Mr & Mrs R, London E12)

“Thank you indeed, Debra. You have made everything so efficient and I can’t thank you enough” (Mr N, Swansea)

“Many thanks for all (Maxine’s) help ensuring a settlement for my injury and securing a cushion for my family’s future” (Mr M, London E17)

“You have always been a very professional outfit. Gary was always available when required” (Mr W, Holland-on-Sea)

“Charlotte was really clear with the process. This was our first purchase so it made all the difference. How might you improve? Hire more Charlottes!” (Conveyancing client)

“We wanted to thank (Julia) very much for everything you did for us. We were really grateful for your calm support which got us through the day. Thank you again for being so wonderfully calm and reassuring” (Mrs B, Woodbridge)

“Gary builds and inspires confidence. There was a complicated questionnaire from the purchaser’s solicitor, but Gary & Tracey provided excellent interpretation and advice” (Mr T, London SE14)

“The service (from Beverley Browne) was first class” (Mr O, Chigwell)

“Many thanks for all (Julia’s) efforts on this for us. Lawyers rarely make the best clients and so apologies for the constant mails while we sought to tie this up. All I can say is thanks again” (Mr M, London SE1)

“Very friendly efficient service from Gary Gillespie” (Conveyancing client)

“Having followed (Beverley’s) advice I made a successful application. Thank you for your kind and professional support” (Mr R, London E11)

“Thank you (Beverley) for your guidance and professionalism in dealing with Mum’s estate. It really would have been the last thing I would have wanted to deal with” (Mr B, Chigwell)

“Mr Gillespie was very clear and concise and kept us fully informed of every development. He was highly professional and supportive throughout the transaction” (Mrs A, Huntingdon)

“I should like to thank (Beverley) for everything you did to make the whole process so painless. You inspire great confidence. Thank you for being so careful and attentive” (Mr W, London E11)

“Debra was great, very thorough and very reassuring and gave us both a lot of confidence about the whole thing” (Mr W, Great Dunmow)

“Many thanks for (Leonie’s) quick & positive response to my enquiry, and the clarifications you provided. It’s good and reassuring to know that everything is in order as required. The word ‘star’ is regularly overused these days, but you are a star!” (Mr S, Coopersale)

“Gary was brilliant – attentive personal service and well explained” (Ms Y, Herne Bay)

“Superb service throughout by Mr G!!” (Mrs B, Colchester)

“I want to let you and your staff know that I was deeply impressed by your legal representative’s handling of the case in court. He handled the matter with such surgical precision that a trial that was meant to drag on from Thursday to possibly Monday was drawn to a close before three o’clock the same day that the case started. I just used to see your firm on my local High Street but now I will be directing anyone I know in your direction. Well done” (Mr M, London E6)

“Gary was exceptional and kept me informed step by step” (Conveyancing client)

“Gary’s service is excellent, quite simply he does what he says he is going to do. Just ring him and Gary picks up the phone – “simple”. He was understanding & helpful. I cannot thank him enough and I have already recommended my sister-in-law” (Mr & Mrs G, London E4)

“Gary was very prompt to reply, always very friendly and very effective at his job” (Conveyancing client)

“Charlotte, I just want to say a big thank you to you for all the work you did for me. You were so efficient every step of the way and I was greatly impressed by the service I received from Wiseman Lee” (Mrs W, London E17)

“Many thanks to (Stephen) for your cool and calm management of my case. It was a great relief to have you batting on my side” (Ms S, London E11)

“I wanted to say thank you to Charlotte personally for all your hard work and diligence over the property transaction. You were very professional and I really appreciated that” (Miss S, London E3)

“I think your service is perfect. The way (Emma) dealt with my case left me speechless” (Mr Q, Dagenham)

“I was very satisfied, and particularly impressed by Gary’s enthusiasm to get the job done” (Conveyancing client)

“Devorah was efficient, clear in her explanations, and patient in helping our understanding of the complexities of Powers of Attorney” (Mrs M, Abridge)

“I received an excellent service and I would highly recommend you. Thank you so much” (Mrs I, London E12)

“I just wanted to thank (Jonathan) for all your help through this. You were very helpful and I appreciate all the advice you gave me” (Ms V, London E17)

“Thank you so much, Devorah, for the work that you have done to settle our estate. We have appreciated your clear and concise approach and your extensive knowledge. It has been great to know this has all been in safe hands” (Mrs S, London E7)

“Thank you so much, Charlotte, for all your help with this, you have been great and I really appreciated your outstanding service” (Miss G, Dagenham)

“All staff were very pleasant and helpful” (Mrs D, London E12)

“Charlotte answered our questions quickly and clearly. She explained things well and came across as genuine and helpful” (Conveyancing client)

“Devorah’s skill turned my suggestions into Will clauses which reflected exactly what I wanted. Excellent, prompt and efficient service from skilled practitioners, I found your service excellent in every regard” (Mrs I, London E14)

“From first contact to the end of business we felt welcome and satisfied” (Property Law client)

“I just wanted to say a sincere thank you to Emma for the representation of our case, particularly at such short notice. Anyway we could not be more delighted with the outcome, and thank you again for your professionalism.” (Criminal Law client)

“I want to thank Emma Clements and the staff of Wiseman Lee for the help I received. I am very proud of Emma and will recommend her services to others” (Mr S, Ilford)

“Thanks to Charlotte for doing an excellent job handling the conveyancing of my property. You listened, always considered my perspective and advised accordingly. I’m hugely grateful for your help. Again thank you for handling this matter with a high level of professionalism.” (Mr A, Texas USA)

“Debra – may I take this opportunity to say many thanks for your efforts over the past year or so. It has been a long slog and I have been grateful for your support along the way” (Mr C, London E17)

“Gary was great – energetic and informative. Everything went very smoothly” (Mr M, Loughton)

“Charlotte – thank you for sorting this out for us. It’s always good to work with people that have the ability to solve problems. I look forward to providing other cases for you” (Mortgage broker, Mitcham)

“Thank you so much to Debra & Lisa for the part you played in the selling of my house. Your expertise was the very best. I will be making sure people know about Wiseman Lee” (Mrs S, Wanstead)

“Thank you, Debra, for sorting things out for us. Thanks also for achieving the completion date for Friday – we were really doubtful that it was going to happen. We will definitely recommend you as an efficient solicitor! Rare these days, it seems” (Ms S, Loughton)

“I was most impressed with the friendly, professional attitude of all your staff that I came into contact with. I have already recommended your company to two friends” (Mr R, London E10)

“The details of what was required and the assistance available were both excellent. All aspects of the service were first class” (Mr B, South Ockendon)

“Each stage of the buying and selling process was explained carefully and clearly. We were very satisfied with the service we received. Thank you” (Mr & Mrs P, Hornchurch)

“I would like to place on record the helpfulness of your assistant Lisa in dealing with our various enquires and liaising with the lender to enable us to reach the present stage. She is a credit to your firm” (Mr S, London E7)

“I received excellent all-round service. Ms Ormonde was kind and patient throughout, and I am very grateful for her understanding and professionalism. I am entirely satisfied” (Mrs I, London E14)

“The service provided by all staff was excellent. They are an asset to Wiseman Lee – very professional and approachable at all times” (Mrs R, London E7)

“Dealing with the death of a loved one is very difficult. Devorah made it very easy for us – we could not have managed probate on our own” (Mr G, London E11)

“Expertise, courtesy, speed, promptness and efficiency – all excellent” (Mr & Mrs W, Loughton)

“I was very happy that I was kept updated about all proceedings, and I was always treated with kindness and respect. I can only suggest that you continue to provide such an excellent service” (Ms B, London N19)

“I had great confidence in Jonathan’s knowledge and particularly appreciated his method of getting straight to the point” (Mr W, Brentwood)

“Extremely efficient and professional. In addition, the advice and guidance given was clear and easy to understand”. (Mrs L, London E12)

“Excellent service – Devorah knew I wanted to keep the costs down and guided me through the process rather than doing the work herself” (Ms L, London E11)

“Thanks for Stephen’s help in this sensitive matter, particularly considering the short deadline. I will be recommending your company to my friends and family” (Mr R, London E12)

“The speed and comprehensive manner our queries were dealt with by Mr Gillespie was of a very high standard, and took the stress out of the transaction. We thought the service was exceptional” (Mr S, London E18)

“Every aspect, i.e. Power of Attorney, Probate and the house sale, your level of service has always been excellent. I will most certainly recommend and use you again” (Mr T, Abridge)

“I really hope our teams will deliver the same standard of customer service that we received from Debra Rose” (Mr M, London SE18)

“Overall the service was excellent. Every step of the process was explained clearly. I started this journey of seeking legal advice anxious and unaware of what to expect, but very quickly felt at ease. I am very happy with the advice I received and the transparency of that advice.” (Ms A, London E10)

“My brother and I would like to thank you for the way in which you handled this matter for us, which has been highly professional and speedy. I will be ensuring that I recommend your services to friends who are looking for legal services in the future” (Ms L, London E12)

“We had a fantastic service from Wiseman Lee, and this made the whole process of moving house much less stressful. Thank you very much” (Mr G, London E4)

“The administration of two estates, my new will and a Deed of Variation were handled sympathetically and efficiently; also the level of expertise was impressive” (Private Client)

“Gary was very approachable, kind and clear about what my legal position was” (Ms M, Southend-on-Sea)

“Emma was very supportive and provided a personal and human touch in handling my case. She was extraordinary” (Mr O, London E13)

“Julie Aldred has been an outstanding advocate in all respects and dealt with my case brilliantly. I am very grateful to her for making a difficult time manageable” (Personal injury client)

“At every step of the way Mr Gillespie helped make my process of moving as stress-free as possible…it could not have been better. Satisfaction from beginning to end” (Mrs R, London SE23)

“I just wanted to say a big thank you for all your help. Buying your first property can be a daunting experience, but it wasn’t so scary knowing I had your support, help and expertise at hand.” (Miss M, London E15)

“I would recommend Wiseman Lee LLP because of their professionalism and eagerness to help. I would like to thank Peter Coleman for all his help and hard work.” (Mrs B, London E15)

“Gary was exceptional. He made us feel welcome every time we came to your office and kept us abreast through the whole matter” (Mr F, RM10)

“I would like to take this opportunity to thank you for your help in sorting out my uncle’s estate. I have also recommended you and the firm to my friends and family in the UK for future use. As for myself I will not hesitate to use your service again.” (Mr L, Florida USA)

“Devorah was able to explain complicated issues in a very straightforward and clear way, which I found very helpful. I have been a client for 16 years – keep doing what you have been doing which is being straightforward, fair and competitive in terms of fees, and I’ll keep travelling for one and a half hours across London to give you business!” (Ms C, Wimbledon)

“I got found not guilty and it’s all thanks to you! Emma did such a good job. God forbid I find myself in trouble again, but if I do I know who I’m calling.” (Mr A, Barking)

“Gary dealt with the conveyancing of my Aunt’s house. His efficiency and ability to help me indicate that if I ever needed someone to act for me in any legal situation, he would be the person I would want” (Mr S, London SW20)

“Forty years of outstanding service and great friendship with the Wershof family. May it continue for many years to come” (Mr C and family, Loughton)

“Thank you for all your work. You did a great job and I will most definitely be using Wiseman Lee as my legal representative in the future.” (Ms S, London E17)

“As always, I totally rely upon all the partners at Wiseman Lee to protect my interest, and I can surely say that you were totally well prepared to deal with the other side, and without a shadow of doubt, you out performed the other side, and we could clearly see that in the Judgment. Once again thanks for all your efforts” (Mr C, Ilford)

“I would like to take this opportunity to thank you for expertly guiding me through the probate of my Mum’s estate. You handled it in a very professional manner whilst also showing kindness and compassion. It was a very difficult time for me but your expertise and experience certainly helped me to get through it. Once again please accept profound thanks from both me and my sister” (Mr W, London E13)

“I appreciated the no-nonsense approach to business, which was clear, concise and straight to the point. Ros Grant & Lynda Ingram are a credit to your organisation” (Miss H, Romford)

“The most positive professional advisory experience I have ever had” (Personal injury client)

“In our line of business (Commercial Sales, Investment Property and Finance) it is imperative that we have the comfort of utilising the services of a law firm who not only understand our requirements, but just as important, deal with them speedily and efficiently. Wiseman Lee LLP certainly tick all the boxes” (Mr F, London E11)

“Wiseman Lee is dedicated, offers the service one would expect at the highest level and keeps you updated at all times. Without any hesitation I would highly recommend Wiseman Lee” (Mr G, Chorleywood)

“Prompt, patient, knowledgeable handling of matters combined with meticulous attention to detail” (Conveyancing client)

“Beverley and her staff were so helpful with the whole procedure. When we phoned with a query, it was answered straight away” (Mrs H, London E18)

“I recommend Wiseman Lee to anybody…they are a fantastic firm” (Mr F, London N7)

“Paul Kaufman spent time on the phone at my initial enquiry, stayed late at the office to see us, listened carefully to our case, drafted a letter which thoroughly reflected our discussion, followed up and ultimately achieved a brilliant result which surpassed our expectations. He is a star!” (Criminal Law client)

“I have had the best – a life-changing outcome. Thank you!” (Mr J, Watford)

“I am totally satisfied with the service and I don’t think there needs to be any improvement” (Mr L, Benfleet)

“How can you improve the best? You guys are absolutely fantastic” (Mr C, London E18)